Frequently Asked Questions

Where do you ship?

We currently ship within the United States.

How much does shipping cost?

Orders of $50 or more ship free. Orders under $50 ship for a flat $6.99.

How long will my order take to arrive?

Orders are processed within 1-3 business days. Typical transit time is 3-7 business days, depending on destination.

Will I get a tracking number?

Yes. As soon as your order ships, you will receive an email with a tracking number so you can follow its status at any time.

What is your return policy?

You have 14 calendar days from delivery to request a return, as long as the item is unused, in its original packaging and in perfect condition. Email us at kyvexus@gmail.com with your order number and the reason for the return. See the full return policy.

What if my item arrives damaged or defective?

Contact us within 48 hours of delivery with photos of the issue and we will arrange a replacement or refund at no extra cost.

Is checkout secure?

Payments are processed through secure payment gateways, and we never store your full card details.

How can I contact you?

Email kyvexus@gmail.com. We aim to respond within 24-48 business hours.